Got Questions? We’ve Got Answers!
Find answers to common questions about ordering, personalisation, delivery, pickup and our products.
Ordering & Personalisation
How can I place an order?
You can order directly through our website. For Birthday Muffins, complete the order form on the muffin page. For special requests, please contact us.
Can I personalise my party treats?
Yes! We offer themed and personalised stickers for selected treats. If you have a particular design in mind, contact us to discuss the options.
How far in advance should I order?
Please order as early as possible, especially for larger or personalised orders. If your event is coming up soon, contact us to check availability.
Can I order treats for a school birthday?
Of course! We offer individually wrapped Birthday Muffins, Candy Cones and Candy Kebabs for school celebrations, with themed sticker options.
Can I order different party treats together?
Yes. You can order a combination of Birthday Muffins, Candy Cones and Candy Kebabs for the same celebration, with coordinating themes where available.
What if I can’t find my preferred theme?
Send us a message with the theme you’re looking for. We’ll let you know what we can arrange.
Delivery
Do you deliver in Malta and Gozo?
Yes, delivery is available in Malta and Gozo, subject to availability and order arrangements.
How much does delivery cost?
Our usual delivery charge is β¬4.50 in Malta or β¬8.50 in Gozo. Applicable delivery charges will be confirmed at checkout or when arranging your order.
Do you offer free delivery?
Free delivery in Malta is available on eligible party treats and other qualifying products with an eligible order value of β¬35 or more. For toys, free delivery is available on qualifying toy orders over β¬50. These thresholds apply separately; delivery charges for your order will be shown at checkout or confirmed when ordering.
Can I choose a delivery date?
You can request a preferred date when ordering. We’ll confirm whether it’s available; delivery times and dates are subject to availability.
Pickup
Can I collect my order?
Yes! Free pickup is available from GΕΌira, Malta. We’ll provide collection arrangements once your order is ready.
Can I collect at any time?
Pickup is by arrangement. Please wait for your confirmed collection details before coming.
Prices & Payment
How much do Birthday Muffins cost?
Birthday Muffins start from β¬1 each. The final price depends on your selected options, including any paid extras.
Are personalised stickers and extras included?
Sticker choices and optional extras vary by product. Check the product page or order form for available options and any additional charges.
How do I pay?
For website shop orders, follow the checkout instructions. For Birthday Muffin orders, payment details are provided with your order instructions.
Products & Allergens
Are Birthday Muffins individually wrapped?
Yes. Our Birthday Muffins are individually wrapped and finished with ribbons and your selected sticker option.
Can I choose a muffin flavour?
Yes! The available flavours are listed on the Birthday Muffins order form.
Where can I find allergen information?
Please check the ingredient and allergen information for the relevant product. If you or a guest has a food allergy or dietary requirement, contact us before ordering so we can check the information with you. Please don’t assume any product is allergen-free.
Do you sell other party favours?
Yes! Alongside our personalised treats, we sell a selection of party favours and other products. Browse our shop to see what’s currently available.
Changes & Contact
Can I change my order after placing it?
Please contact us as soon as possible with your order details. We’ll let you know if a change can still be made, particularly if preparation or personalisation has already started.
How can I contact you?
Use our contact form, message us on Facebook, or email info@chantellespartycreations.com.
Still need help? Contact us here.
