Last updated: 11 September 2026
Introduction
At Chantelle’s Party Creations, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what personal information we may collect when you use our website, place an order, contact us, or submit an application or form, and how we use and protect that information.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and delivery or billing address.
- Information required to process and fulfil your orders.
- Details you provide for personalised products, such as names, ages, themes, messages, designs or other customisation requests.
- Information you provide when contacting us or completing a form on our website.
- Technical information collected through cookies or similar website technologies.
Creator & Partnership Applications
If you apply to work with Chantelle’s Party Creations as a creator, influencer or other partner, we may collect information including:
- Your name, email address and contact number.
- Your social media platforms, profile links and follower or subscriber numbers.
- Information about where your audience is based.
- Details about your event or occasion, including the event date and approximate number of guests or children.
- Products you are interested in.
- Information about the type of content you may be able to create.
- Any other information you choose to provide as part of your application.
- For organisation or Employee Benefits applications, we may also collect your organisation name, organisation type, approximate number of employees and website information.
Submitting an application does not guarantee acceptance into any partnership or programme.
How We Use Your Information
We may use your personal information to:
- Process, manage and fulfil orders.
- Personalise products according to your instructions.
- Arrange delivery or collection.
- Process payments and maintain appropriate business and transaction records.
- Communicate with you about your order or enquiry.
- Respond to messages and requests.
- Review creator, influencer and partnership applications.
- Contact applicants about potential partnerships and manage agreed arrangements.
- Improve our website, products and customer experience.
- Send marketing communications where permitted by law and where you have provided consent when required.
- Meet our legal, accounting and regulatory obligations.
Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
- It is necessary to fulfil an order or take steps requested by you before entering into an agreement.
- We have a legal obligation to keep or process certain information.
- It is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
- You have given us consent for a particular purpose, such as certain marketing communications.
Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Sharing Your Information
We do not sell your personal information.
We may share or allow access to personal information where reasonably necessary with trusted service providers that help us operate our business and website, such as:
- Payment providers.
- Delivery or courier services.
- Website hosting and technical service providers.
- Email and communication services.
- Website plugins or systems used to process orders and forms.
- Professional advisers, where necessary.
We may also disclose information where required by law or by a competent authority.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required to meet legal, accounting, tax or other regulatory obligations.
Unsuccessful creator or partnership applications will not be kept indefinitely and will be deleted or anonymised when they are no longer reasonably required.
Where an application results in a partnership or business arrangement, relevant information may be retained for longer where necessary to manage the relationship and maintain appropriate business records.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve our services.
Where required, you will be given the opportunity to manage your cookie preferences.
You can also manage certain cookies through your browser settings.
Marketing Communications
Where you have agreed to receive marketing communications from us, we may use your contact details to send you information about our products, offers, promotions and other relevant updates.
You can unsubscribe or withdraw your consent to marketing communications at any time by using the unsubscribe option provided in our marketing emails or by contacting us.
Submitting an order, enquiry or partnership application does not automatically subscribe you to marketing communications.
Your Data Protection Rights
Under applicable data protection law, including the GDPR, you may have rights including:
- The right to be informed about how your personal information is used.
- The right to request access to your personal information.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your information in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing.
- The right to data portability where applicable.
- The right to withdraw consent where processing is based on consent.
These rights are subject to the conditions and exceptions provided by applicable law. Malta’s IDPC also confirms that individuals can lodge a complaint if they believe their personal data has been processed in breach of the GDPR.
To exercise your rights or ask a question about your personal information, contact:
info@chantellespartycreations.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites operated by other organisations. We recommend reviewing their privacy policies when visiting them.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website or legal obligations change.
Any updated version will be published on this page together with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Chantelle’s Party Creations
Malta
Email: info@chantellespartycreations.com
You also have the right to lodge a complaint with Malta’s Information and Data Protection Commissioner if you believe your personal data has been processed unlawfully.